Shipping Policy
Shipping:
1. Logistic Partners
We work with external logistic service providers ("Logistic Partners") to transport and deliver our products to you.
Our Logistic Partners are selected based on their reliability and commitment to delivering your items in the best possible condition.
2. Delivery Timelines
Our standard delivery timelines are as follows:
Home decor items: 2-3 weeks
Larger furniture pieces: 3-5 weeks
3. Exact Delivery Dates
For precise delivery dates, please get in touch with our customer support team.
Contact our team to obtain accurate information about the estimated arrival of your order.
4. Customer Responsibilities
You are responsible for providing accurate and complete delivery information during the order placement process.
Ensure that all data provided, including your address and contact details, is true and thorough to identify the correct delivery location.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number and relevant information to track the shipment.
Use the provided tracking details to stay informed about the status of your delivery.
6. Delivery Process
Please ensure someone is available to receive the delivery during the scheduled time.
In case of any delivery issues or concerns, contact our customer support team for assistance.
7. Acceptance of Delivery
Upon receiving your order, carefully inspect the packaging for any signs of damage.
If you notice any damage, document it with photographs and contact our customer support team within 24-48 hours.
8. Delays and Unforeseen Circumstances
While we strive to adhere to our standard timelines, unforeseen circumstances may cause delays. We appreciate your understanding in such situations.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at [connect@richstonehomes.com].
1. Logistic Partners
We work with external logistic service providers ("Logistic Partners") to transport and deliver our products to you.
Our Logistic Partners are selected based on their reliability and commitment to delivering your items in the best possible condition.
2. Delivery Timelines
Our standard delivery timelines are as follows:
Home decor items: 2-3 weeks
Larger furniture pieces: 3-5 weeks
3. Exact Delivery Dates
For precise delivery dates, please get in touch with our customer support team.
Contact our team to obtain accurate information about the estimated arrival of your order.
4. Customer Responsibilities
You are responsible for providing accurate and complete delivery information during the order placement process.
Ensure that all data provided, including your address and contact details, is true and thorough to identify the correct delivery location.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number and relevant information to track the shipment.
Use the provided tracking details to stay informed about the status of your delivery.
6. Delivery Process
Please ensure someone is available to receive the delivery during the scheduled time.
In case of any delivery issues or concerns, contact our customer support team for assistance.
7. Acceptance of Delivery
Upon receiving your order, carefully inspect the packaging for any signs of damage.
If you notice any damage, document it with photographs and contact our customer support team within 24-48 hours.
8. Delays and Unforeseen Circumstances
While we strive to adhere to our standard timelines, unforeseen circumstances may cause delays. We appreciate your understanding in such situations.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at [connect@richstonehomes.com].